Our fulfillment operation processes orders M-F 7am - 3:00pm MST. Please allow 2-3 business days for order processing with standard shipping. Free standard ground shipping applies on all purchase orders shipped within the continental United States. Upgrading your shipping from ground freight expedites the shipping portion of your order as well as puts you to the front of the line for processing. Expedited shipping will ship same day on orders placed before M-F 2pm MST. After it has been completed, your order will be delivered based on the shipping method chosen during check out. We are not responsible for any lost, stolen, or damaged shipments. Please contact us if you would like to insure your package above the standard $100 insurance policy with FedEx. The buyer assumes all responsibilities of claims made with the shipping carrier.
Q: Returns, Refunds, and Exchanges
We will gladly accept approved returns or exchanges of products 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact firstname.lastname@example.org for additional information on how to return an item. Return items must be in new/unworn condition. Refund amount will be the amount paid minus shipping fees. Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, customer is responsible for shipping fees both ways when returning or requesting for an exchange.